When to Use an Agent
Sunday, December 30th, 2007In today’s internet world the traveler has a virtual smorgasbord when it comes to booking travel. Travelers have a variety of ways to secure tickets more cheaply. The airlines, cruise lines, car rental companies and hotels all have lower on line fares, and then there are independent websites like Expedia that can offer some trips even cheaper. The travel shopper has a lot of choices.
However, there are times when it is better to use a travel agent even though it might be more costly. A lot of agents today work on line, but there is nothing like talking to a real live person when booking a complicated trip. They can answer all your questions, and they will look for the best deals. For example if I am going to visit family or friends in Denver I might book my reservation on line, but what if I want to book a three week vacation to Las Vegas or Paris. For example, Paris City Sightseeing Tours if you don’t know where to get them. You might need to talk to an agent to get the best deal. It is also probably better to book a cruise through an agent because they know the best cruise ship lines, and can get you the right accommodations, however you can save money by looking on line at cruisedirect.com.
A good agent will go the extra mile to find the best deal, and a lot of agents have contracts with consolidators who do not have their agendas posted publicly. A travel agent will have surcharges for such services, but it might save the traveler money in the long run.
Some airlines sell only through travel agents. Cathay Pacific and Malaysia Airlines are two carriers who sell air passes through travel agents. Also, if the traveler has special needs it is good to work with an agent. Senior citizens who might be traveling to Thailand to get a cheaper medical procedure should consider working with a real live agent.
Working with an agent can also save a lot of time for travelers who are taking a luxury cruise, or being brave enough to go on a safari.
If someone is going on a world tour or an extended vacation an agent can arrange a complete itinerary. They will know whether a hotel has a shuttle service that goes to downtown Paris, or if you have to us the Paris Metro. I was fortunate enough to be meeting up with a friend in Japan who understood how to get around. Getting from the Tokyo airport to a hotel can be a major undertaking. That type of information may not be available on a website. I had a friend in Japan, but an agent would certainly have been the next best selection.
An agent can also help you get a visa if necessary. This is real important in today’s world. Americans are not particularly liked in some parts of the world. An agent can be a big help for the person traveling to “difficult” countries like Russia or China. They will work out a deal where a single payment can be made instead of paying for the trip as you go.
A travel agent will be needed if you are traveling to a remote or unfrequented destination. More than likely they will try to book a charter package. Charter packages can end up being cheaper because hotels and airport transfers are included in the price. If a flight has been canceled, and you find yourself stranded call your agent immediately and they will help book the next available flight for you.
Because of the competition in the travel industry travel agents will do their very best to give good service. That is a rare commodity these days.
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